Refund policy

Last updated: July 19, 2026

We want orders to arrive correct and wearable. Contact us at zach.relich@chunqwear.com before sending anything back. Returns sent without authorization might not be accepted.

return window

You may request a return within 14 days after delivery of the last item in the order. After we approve the request, the item must be shipped within 14 days. To qualify, an item must be unworn, unused, unwashed, with its original tags and packaging, and accompanied by proof of purchase.

starting a return

For an eligible order, you may submit a return request through the Shopify customer account portal or contact us by email. The portal uses your order email and does not replace Chunq ID.

Email zach.relich@chunqwear.com with your order number, the item you want to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, include clear photos. We will review the request and provide the correct return address and instructions. Do not send returns to an address shown on a shipping label or elsewhere on this website unless we specifically authorize that address for the return.

For a return based on preference, fit, or an ordering mistake, the customer is responsible for return shipping. Original shipping charges are not refundable. If we sent an incorrect item or the item arrived damaged or defective, we will cover the reasonable cost of the approved return or provide another appropriate resolution. We do not charge a restocking fee.

damaged, defective, incorrect, or missing items

Inspect your order when it arrives. Contact us within 7 days after delivery if an item is damaged, defective, or incorrect so we can investigate promptly. For a package that appears lost in transit, contact us within 7 days after the carrier's estimated delivery date. Depending on the circumstances, we may replace the item, issue a refund, or offer another legally permitted resolution.

non-returnable items

The following are not returnable unless they arrive damaged, defective, or incorrect:

• items marked final sale before purchase;
• gift cards;
• personalized or customer-customized items;
• worn, washed, altered, stained, or otherwise used items; and
• sealed personal-care or hygiene-sensitive goods after the seal is broken.

This list does not limit rights that cannot legally be excluded.

exchanges

We do not process direct exchanges. The fastest option is to request a return for the original item and place a separate order after the return is approved.

cancellations and order changes

Eligible unfulfilled items may be submitted for a cancellation request through the Shopify customer account portal within one hour after purchase, or you may contact us as soon as possible. A request is not an automatic cancellation. Many items begin production shortly after purchase, so we cannot guarantee a change or cancellation after production or fulfillment has started. If we can stop the order, we will cancel it and refund the canceled amount to the original payment method.

refunds

We will inspect an authorized return and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card issuer can require additional time to post the credit. If more than 15 business days have passed since we approved a refund, email zach.relich@chunqwear.com.

statutory rights

Nothing in this policy limits consumer rights that apply under mandatory law. Where a legally required cancellation or withdrawal right applies, we will honor that right and any applicable exceptions.