Shipping policy

Last updated: July 19, 2026

order processing

Many chunq items are produced after an order is placed. Production and order processing usually take 3–7 business days, excluding weekends and holidays. We aim to provide tracking or a shipment update by the end of the eighth business day. Orders containing multiple items can ship separately.

estimated transit times

Transit time begins after production and carrier acceptance. Typical estimates are:

• United States: 3–10 business days after dispatch;
• international destinations: 7–30 business days after dispatch.

These are estimates, not guaranteed delivery dates. The total expected time from purchase is generally 6–18 business days for United States orders and 10–38 business days for international orders. Remote destinations, customs review, severe weather, carrier disruption, and peak periods can take longer. Any more specific estimate displayed at checkout controls for that shipment.

shipping charges, taxes, and duties

Available services and shipping charges are shown at checkout. Customers are responsible for customs duties, import taxes, brokerage charges, or similar destination fees unless checkout expressly states that they were collected in advance. Refusing a shipment or failing to pay destination charges does not automatically qualify the order for a refund.

address accuracy

Check the shipping address, apartment or unit number, email, and phone number before submitting an order. Contact zach.relich@chunqwear.com immediately if something is incorrect. We cannot guarantee changes after production or fulfillment begins. The customer is responsible for reasonable reshipment costs caused by an incomplete or incorrect address, refusal, or failure to collect a package, except where applicable law requires otherwise.

tracking and delivery issues

When tracking is available, it is sent to the email address used at checkout. Tracking can take several business days to update after a label is created. If tracking has not appeared by the end of the eighth business day, or a package appears lost, email zach.relich@chunqwear.com with the order number.

Report damaged or incorrect items within 7 days after delivery. Report suspected loss within 7 days after the estimated delivery date. We may ask for photographs, confirmation of the delivery address, or cooperation with a carrier investigation before issuing a replacement or refund.

contact

Shipping questions: zach.relich@chunqwear.com or +1 781-898-5357.